🎯 Goal: Understands support program and where to access resources via Intranet or posted around building (remote locations)
With policies in place and training complete, Sara turned her focus to ensuring employees knew how to access support—not just what was available, but how to use it confidentially and effectively.
She worked with HR Director Cordell to create a “Support Hub” on the intranet, detailing every resource: EAP services, mental health counseling, peer support groups, and community referrals. The hub included step-by-step guides, contact info, and FAQs about confidentiality. Posters and QR codes linked to bilingual materials, and supervisors received cheat sheets to guide conversations with empathy.
To build trust, Sara hosted a town hall featuring anonymous and in-person stories from employees who had used support services. One employee shared, “I didn’t know I could talk to someone without it going on my record. Now I’ve got support, and I’m still here.”
Sara’s team didn’t just offer resources—they made them real, approachable, and safe. Employees walked away knowing where to turn, how to get help, and that their wellbeing was protected.
Westside Logistics had become a workplace where support wasn’t hidden in fine print—it was front and center, woven into the culture, and ready when it mattered most.
- “Create a step-by-step guide for employees navigating from recognizing they need help to receiving treatment”
- “Help me design a peer support program that reduces stigma while maintaining appropriate boundaries”
- “Design a resource distribution strategy that ensures all employees can privately access substance use disorder support information”
💡 Pro-tip: Place resources in private spaces like bathroom stalls, break rooms, and quiet areas where employees can review information without observation. For remote workers, create a private portal that doesn’t track individual access.